Refund policy

Returns, Cancellations and/or Changes

Orders are processed immediately upon receipt and normally cannot be cancelled after one business day has expired without a cancellation charge. Under any circumstances, Architectural Supplements® must approve a cancellation, but under no circumstances can “Quick Ship,” “Rush” or made-to-order orders be canceled.

A 50% cancellation/re-stocking charge is levied on all approved cancellations or returns.

Changes to an order must be approved by Architectural Supplements® and will result in an extension in the delivery date, which is dependent on the nature of the change. For customer-requested changes after order placement by phone or email, please also see Post-Order Changes by Phone; Effect on Lead Times and Charges.

Post-Order Changes by Phone; Effect on Lead Times and Charges

Customers may request order changes by phone or email. All changes must be approved by Architectural Supplements® and may extend delivery dates depending on the nature of the change.

Approved customer-requested cancellations or returns may be subject to the cancellation/re-stocking charges described in Returns, Cancellations and/or Changes (including the 50% charge for approved cancellations/returns), and certain order types (e.g., “Quick Ship,” “Rush,” and made-to-order) are not cancellable.

Changes may also affect pricing, taxes, freight charges, and schedules; we will notify you of any such impacts and obtain your approval before proceeding. Where applicable, our internal system will be updated first; website order details may be updated thereafter.