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Shipping policy
Freight & Shipping Policy
All orders ship F.O.B. origin, freight prepaid. The standard freight charge is calculated as a percentage of the net order amount, based on product category:
| Product Category | Freight Rate |
|---|---|
| Fiberclay / Fiberstone | 40% |
| River Rock, Leca & Vulkaponic | 30% |
| All Other Items | 20% |
Small shipments are sent via UPS or FedEx Ground. Larger shipments are sent via common carrier. Orders over $900, or containing an oversized item, will generally ship via common carrier freight.
Additional Freight Charges
The following surcharges apply where indicated and are in addition to the standard freight rate:
| Service | Charge |
|---|---|
| Residential Delivery (Parcel) | +4% |
| Residential Delivery (Freight) | $120.00 |
| Liftgate Service | $80.00 |
| Limited Access | $120.00 |
| Appointment | $30.00 |
Residential / Limited Access
A $120 residential or limited access surcharge applies when the delivery location: does not have regular public business hours; is surrounded by homes; is a public storage facility, hospital, museum, stadium, government building, car dealership, country club, or gated community; or is located in an area where a standard 53’ trailer cannot access for delivery.
Liftgate / Hand-Unload
An $80 liftgate fee applies when the receiving location does not have a loading dock or forklift. Carriers apply this fee regardless of whether a liftgate is deployed or items are hand-unloaded.
Inside Delivery
Inside delivery brings the shipment across the threshold to the first floor only. It is not the same as White Glove service. This service must be requested at order placement.
Important: If you ask a driver to ‘bring that inside’ at time of delivery without having pre-arranged inside delivery, the freight company will treat this as an approval of inside delivery and bill accordingly.
Delivery Terms
All freight deliveries are curbside only, unless otherwise requested at the time of order placement. Additional services should be arranged in advance; requesting services at the time of delivery will result in higher costs billed back to your account.
Tip: If your business has limited hours, it is often more economical to pre-arrange a delivery appointment ($30) rather than incur a redelivery fee after a missed attempt.
Handling Fee
The total Shipping & handling charge includes an 8% handling fee. For freight collect, third-party billing, or customer pickup arrangements, please add 8% to the net product cost to account for the cost of picking and packaging your order.
Minimum Charges
Order Processing Fee
Orders under $150 are subject to a $25.00 processing fee in addition to the applicable freight percentage.
Minimum Freight: Oversized Items
Oversized items must ship via common carrier and are subject to a minimum freight charge of $180.00 per item. This minimum is waived when an order contains three or more oversized items. In that case, standard percentage rates apply to all items on the order, including oversized items.
Cross-Country Order Fulfillment
Standard shipping percentages reflect fulfillment from the distribution center nearest to the ship-to address. If products must ship from an alternate warehouse (for example, to avoid a restock delay), a freight quote will be required, as standard rates do not cover cross-country shipping costs.
Your order is considered shipping cross-country in the following scenarios:
| Originating Warehouse | Ship to State |
|---|---|
| ASI East | AZ, CA, CO, ID, MT, NM, NV, OR, UT, WA, WY |
| ASI West | AL, CT, DC, DE, FL, GA, IL, IN, KY, MA, MD, ME, MI, MS, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WV |
Penalties & Additional Charges
Redelivery & Storage
A redelivery fee may be charged if a shipment cannot be delivered due to incorrect or incomplete delivery information or non-standard business hours. Storage charges may be billed to your account if a carrier is forced to hold a shipment at its terminal. Any additional services or charges requested at the time of delivery, including changes to the delivery location, notification, appointment, or inside delivery, will be billed back to the customer.
Damaged Merchandise
It is the customer’s responsibility to inspect all goods upon arrival. If goods arrive damaged:
- Mark the freight bill as “Received in Damaged Condition” before signing.
- Photograph both the damaged product and its packaging as received.
- Report the damage to Architectural Supplements within one (1) business day of delivery so a freight claim can be filed.
Delivery Lead Times
Same-Day / Next-Day Items
Subject to stock availability, the following items may ship within one (1) busines day:
| Products Available for Same-Day / Next-Day Shipping |
|---|
| Phoenix in Matte Black (19), Gunmetal (37), Silver (34), Matte White (18) |
| Light Stone |
| NextGen Living Walls |
| ASI Sub-Irrigation, ASI LECA, ASI Liners |
| Pottery Designs Fiber Clay Items |
| Salvaged Wood, Stands |
| BioMontage Moss, Loose Moss |
| Eco-Fiberglass planters in Matte Black (19) finish only* |
*Some larger Eco-Fiberglass planters in Matte Black (19) may require additional preparation and cannot ship same/next day. Please check with Customer Service.
Orders received by 11:00 AM Eastern Time may ship the same day. Orders received after 11:00 AM Eastern Time may ship the next business day.
All Other Items
Painted and custom items typically ship within 5–7 business days from order receipt. Lead times may vary based on order volume. Please contact Customer Service for current lead times.
Terms & Conditions Subject to Change.
For inventory status and website synchronization timing, see Inventory; Synchronization Delays.
Inventory; Synchronization Delays
Product availability is subject to change and depends on actual inventory in our facilities and distribution network. Because there is a slight delay in synchronizing information between our website and our internal systems, inventory or lead times displayed online may not reflect real-time status. If an item is unavailable after you place an order, we will notify you and (at your election) adjust, backorder, substitute comparable product(s), or cancel the affected item(s) with a refund for any amounts paid for those item(s).
Lead times published in these Terms & Conditions are typical estimates and may vary based on order volume, product type, and current stock; please contact Customer Service for current lead times. See Delivery Lead Times and Freight & Shipping Policy for additional detail.