Terms of service

Ordering Information

Orders can be placed directly with Architectural Supplements® LLC by mail, fax, e-mail, on our website, or phone at our company headquarters in Waterbury, CT, using the following information:

Please specify the model number, finish, and options desired.

New Accounts

All initial orders require payment in full. Please request a credit application to set up a net 30 account.

Returns, Cancellations and/or Changes

Orders are processed immediately upon receipt and normally cannot be cancelled after one business day has expired without a cancellation charge. Under any circumstances, Architectural Supplements® must approve a cancellation, but under no circumstances can “Quick Ship,” “Rush” or made-to-order orders be canceled. A 50% cancellation/re-stocking charge is levied on all approved cancellations or returns. Changes to an order must be approved by Architectural Supplements® and will result in an extension in the delivery date, which is dependent on the nature of the change. For customer requested changes after order placement by phone or email, please also see Post Order Changes by Phone; Effect on Lead Times and Charges.

Post-Order Changes by Phone; Effect on Lead Times and Charges

Customers may request order changes by phone or email. All changes must be approved by Architectural Supplements® and may extend delivery dates depending on the nature of the change. Approved customer requested cancellations or returns may be subject to the cancellation/re stocking charges described in Returns, Cancellations and/or Changes (including the 50% charge for approved cancellations/returns), and certain order types (e.g., “Quick Ship,” “Rush,” and made to order) are not cancellable. Changes may also affect pricing, taxes, freight charges, and schedules; we will notify you of any such impacts and obtain your approval before proceeding. Where applicable, our internal system will be updated first; website order details may be updated thereafter.

Adequate Entrances, Elevators, Clearance, etc.

Please ensure that all entrances, elevators, etc., are adequate for larger units.

Made-to-Order/Large Order Deposits

Made-to-Order items or unusually large orders may require a 50% non-refundable deposit.

Prices, Availability, and Errors

Architectural Supplements® uses reasonable efforts to ensure that prices, product information, and availability shown on our website and in our materials are accurate; however, errors (including typographical, system, and synchronization errors) may occur. We reserve the right to correct any error or inaccuracy and to cancel or adjust any order affected by such error, even after an order has been submitted or a confirmation has been issued. If an order is affected, we will contact you to seek approval of the corrected price or terms. If you do not approve, we will cancel the affected item(s) and issue a refund for any amounts paid for those item(s). Nothing in this section limits your obligations under Returns, Cancellations and/or Changes (including applicable charges), which remains in effect for customer initiated cancellations or changes.

Order Acceptance; System of Record; Billing

Orders placed through our website (or by mail, fax, e mail, or phone) constitute offers to purchase. Architectural Supplements® may accept or reject any order at our discretion. Acceptance occurs only when we send a written order acknowledgment or when we ship the product(s), whichever occurs first. Our internal enterprise resource planning system (NetSuite) is the system of record for order acceptance, pricing, product availability, and fulfillment, and in the event of any discrepancy between website information and our internal records, our internal records will control. We may issue invoices and process billing through NetSuite. This section works in tandem with Returns, Cancellations and/or Changes and the Freight & Shipping Policy.

Product Types

Eco-Fiberglass Planters

Made from a mixture of resin, stone powder and fiber, these planters use 30% less fossil fuel than pure resin products. Great for exterior applications.

Recycled Planters

Our Phoenix and Rise Collections are made from materials that have already had a useful life, such as Retired Office Equipment, Automotive, or Household items. Some larger items in the Phoenix line are made using the same process as our “Eco-Fiberglass” Planters.

Living Walls

Our large portfolio of Living Walls products is designed for ease of installation, ease of use, and affordability. NextGen Living Walls are designed for manual, semiautomatic watering.

Natural Walls (BioMontage)

Made with natural materials that require no light, water, or maintenance.

Light Stone

Made from a combination of natural stone and resin, these lightweight planters are available in three natural finishes and are for interior use only.

Pottery Designs Fiber Clay

Made with natural clay composite made stronger with embedded fiber backing.

Salvaged Wood

Made from wood salvaged from pallets and shipping crates and then cleaned, planed, and sanded.

Epic Barnwood

Made from wood reclaimed from retired barns throughout the USA.

Payment Terms

Net 30 days when paying by check, wire, or ACH, pending credit approval. Payment is due at the time of order when paying by credit card. Orders over $4,000 are payable by check, wire, or ACH only.

Late charges of 2% per month, or the maximum permitted by law, whichever is less, apply to past-due balances.

Facility Locations

Architectural Supplements ships products from two locations, as follows:

Earth Forms Finishes

Earth Forms™ come standard in the following finishes:

MAT/GLS/MET: Gloss White (01), Matte White (18), Warm White Matte (WWM), Matte Pearl (08M), Matte Grey (09M), Gloss Charcoal (13), Matte Gunmetal (37), Gloss Black (02), Matte Black (19), Wheat (26), Khaki (22), Warm Terracotta (WTC), Red Clay Glaze (94), Blush (BH), Burgundy (03), Scarlet (11), Key Lime Green (76), Matte Jade (4M0), Dark Sage (DS), Neptune Blue (NB), Cobalt (14), Midnight Blue (MB), Java (JA), Expresso (31), Metallic Expresso (ME), Pearlized Silver (PS), Silver (34), Bronze (40), Copper (67), Burnt Copper (78), Special Gold (SG), Gold Dust (33), Orange (70), Yellow (71), Golden Bronze (39)

Faux Stone: White Quartz (WQ), Soapstone (SP), Cloud Stone (CD), Gray Stone (GS), Fossil (FS)

Gemstone: Aquamarine (82), Blue Diamond (85), Dark Sapphire (80), Sapphire (81), White Quartz (WQ), Soapstone (SP), Cloud Stone (CD), Gray Stone (GS), Fossil (FS)

Burnished: Steel (95), Bronze (96) finishes are not available for Phoenix and Optimum.

Custom Color/Finish Matches

Architectural Supplements® can match most finish or color samples. The sample formulation charge to match a customer’s sample is $300.00 net per color/per order. The customer must furnish Architectural Supplements® with a minimum 3˝x3˝ color sample for matching purposes. We will submit samples for your approval, in most cases, within 14 days of the receipt of your sample. Standard lead times will be effective the day written approval of the sample is received.

Double Tough Clearcoat

Standard on Gemstone and Burnished Finishes. For Gloss, Matte, Metallics, add 20% for our standard products and 40% for Optimum One™ and Phoenix™ products. Not available for non-painted products.

Direct Planting

Most of our planters can be direct planted. Please check with Customer Service if you are planning on direct planting. In the case of direct planting for an outdoor installation, we always recommend that drain holes are drilled into the bottom of the planters. In the case of direct planting for an indoor installation, please line the planter using ASI liners or a minimum 1 mm thick plastic from a local hardware store.

Please note that we cannot be held responsible for leaking planters.

Care of Eco-Fiberglass and Recycled Planters

These planters are all painted using high-grade automotive paint. If they become dirty, they can be washed using water and a mild dishwashing soap. If they become scratched, there are various polishing compounds that can be obtained at the local automotive store, which can sometimes restore the finish. We can also provide touch-up paint in some circumstances. Please contact Customer Service for more details.

Freight & Shipping Policy

All orders ship F.O.B. origin, freight prepaid. The standard freight charge is calculated as a percentage of the net order amount, based on product category:

Small shipments are sent via UPS or FedEx Ground. Larger shipments are sent via common carrier. Orders over $900, or containing an oversized item, will generally ship via common carrier freight.

Additional Freight Charges

The following surcharges apply where indicated and are in addition to the standard freight rate:

Residential / Limited Access

A $120 residential or limited access surcharge applies when the delivery location: does not have regular public business hours; is surrounded by homes; is a public storage facility, hospital, museum, stadium, government building, car dealership, country club, or gated community; or is located in an area where a standard 53’ trailer cannot access for delivery.

Liftgate / Hand-Unload

An $80 liftgate fee applies when the receiving location does not have a loading dock or forklift. Carriers apply this fee regardless of whether a liftgate is deployed or items are hand-unloaded.

Inside Delivery

Inside delivery brings the shipment across the threshold to the first floor only. It is not the same as White Glove service. This service must be requested at order placement.

Delivery Terms

All freight deliveries are curbside only, unless otherwise requested at the time of order placement. Additional services should be arranged in advance. Requesting services at the time of delivery will result in higher costs billed back to your account.

Cartoning Charge

The total freight charge includes an 8% cartoning fee. For freight collect, third-party billing, or customer pickup arrangements, please add 8% to the net product cost to account for cartoning.

Minimum Charges

Order Processing Fee: Orders under $150 are subject to a $25.00 processing fee in addition to the applicable freight percentage.

Minimum Freight, Oversized Items: Oversized items must ship via common carrier and are subject to a minimum freight charge of $180.00 per item. This minimum is waived when an order contains three or more oversized items. In that case, standard percentage rates apply to all items on the order, including oversized items.

Cross-Country Order Fulfillment

Standard shipping percentages reflect fulfillment from the distribution center nearest to the ship-to address. If products must ship from an alternate warehouse, for example to avoid a restock delay, a freight quote will be required, as standard rates do not cover cross-country shipping costs.

Your order is considered shipping cross-country in the following scenarios:

Penalties & Additional Charges

Redelivery & Storage: A redelivery fee may be charged if a shipment cannot be delivered due to incorrect or incomplete delivery information or non-standard business hours. Storage charges may be billed to your account if a carrier is forced to hold a shipment at its terminal. Any additional services or charges requested at the time of delivery, including changes to the delivery location, notification, appointment, or inside delivery, will be billed back to the customer.

Damaged Merchandise

It is the customer’s responsibility to inspect all goods upon arrival. If goods arrive damaged:

• Mark the freight bill as “Received in Damaged Condition” before signing.
• Photograph both the damaged product and its packaging as received.
• Report the damage to Architectural Supplements within 24 hours of delivery so a freight claim can be filed.

Delivery Lead Times

Same-Day / Next-Day Items

Subject to stock availability, the following items may ship within 24 hours:

*Some larger Eco-Fiberglass planters in Matte Black (19) may require additional preparation and cannot ship same/next day. Please check with Customer Service.

Orders received by 11:00 AM Eastern Time may ship the same day. Orders received after 11:00 AM Eastern Time may ship the next business day.

All Other Items

Painted and custom items typically ship within 5–7 business days from order receipt. Lead times may vary based on order volume. Please contact Customer Service for current lead times.

For inventory status and website synchronization timing, see Inventory; Synchronization Delays.

Inventory; Synchronization Delays

Product availability is subject to change and depends on actual inventory in our facilities and distribution network. Because there is a slight delay in synchronizing information between our website and our internal systems, inventory or lead times displayed online may not reflect real time status. If an item is unavailable after you place an order, we will notify you and (at your election) adjust, backorder, substitute comparable product(s), or cancel the affected item(s) with a refund for any amounts paid for those item(s). Lead times published in these Terms & Conditions are typical estimates and may vary based on order volume, product type, and current stock; please contact Customer Service for current lead times. See Delivery Lead Times and Freight & Shipping Policy for additional detail.

Terms & Conditions Subject to Change.